Why HubSpot?

Written By Sean McGauley
October 5, 2023

To understand the allure of HubSpot, we must first recognize the challenges modern businesses face. Marketing, sales, and customer service often operate in silos, causing inefficiencies, communication gaps, and a disjointed understanding of the customer’s journey. HubSpot bridges these gaps by providing an all-in-one solution for a fully integrated approach.

That means there’s a single system that helps you manage all aspects of your business – through aligning your sales, marketing, service, and more through a single source of truth (SSOT) – more on this below.

Interest piqued? Good, let’s dig in more on HubSpot below. 

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What is HubSpot?

Woman ponders over HubSpot

HubSpot is an integrated platform that covers all aspects of your business’s customer journey. It offers a suite of tools organized into hubs:

  • Marketing Hub: Marketing Hub is a comprehensive platform designed to help businesses attract, engage, and delight their target audience. It provides tools for creating and optimizing marketing campaigns, generating leads, and analyzing performance. With email marketing, social media management, and blogging tools, marketers can use Marketing Hub to automate marketing tasks, personalize content, and nurture leads through the sales funnel.
  • Sales Hub: Sales Hub is tailored for sales teams, offering tools to streamline their processes, close deals, and build lasting customer relationships. It includes features for managing leads and contacts, tracking communication, automating follow-ups, and gaining insights into sales performance. Sales Hub helps salespeople focus on what matters most: selling.
  • Service Hub: Service Hub empowers customer service and support teams to deliver exceptional customer experiences. It offers tools for managing customer inquiries, resolving issues, and providing timely support. With features like ticketing, knowledge base, and customer feedback, Service Hub helps organizations build loyal customer relationships.
  • Content Hub:  Content Hub supports the changing role of content that has evolved beyond just a lead generation tool. Marketers need to create more content than ever before, distribute it across more channels at more points in the customer journey, and make it highly personal to the buyer. Content Hub gives marketers everything they need to create and manage content at scale.
  • Operations Hub: Operations Hub provides a centralized platform for managing your data, processes, and integrations. It helps eliminate data silos, streamline workflows, and improve your team alignment with a clean, connected source of truth for your customer data.
  • Commerce Hub: Commerce Hub provides powerful and easy-to-use commerce tools to help your business bill your customers and collect revenue.

The Power of Having Everything in One Place

Single Source of Truth

The concept of a Single Source of Truth is at the core of HubSpot’s value. It means that all your data, interactions, and insights are stored in one centralized location. This eliminates data silos and ensures that everyone in your organization is on the same page. HubSpot allows you to make informed decisions, personalize customer experiences, and improve your sales and marketing efforts with confidence.

HubSpot’s Ease of Use

One of the benefits that can’t be stressed enough is HubSpot’s ease of use. In my career, working both at an agency and in previous roles, I’ve worked with a number of other similar software products and I’ll say – with hand on heart – that HubSpot is by far the easiest and most intuitive to learn and use. And no HubSpot check will be sent to me for that endorsement!

Inbound Marketing is about removing friction from the buying process and HubSpot has taken that mentality to everything they do. Whether you’re a technical person or a non-technical person, HubSpot gives you both the ease to get it done, as well as the “nitty gritty” to customize and refine.

Who HubSpot Is and Isn’t For

HubSpot is a great choice for businesses looking for:

A Solution to Grow With

HubSpot offers a range of plans and pricing options, including starter plans and free versions of its software, making it accessible to businesses of various sizes and budgets. As your business grows, you can easily upgrade to more advanced plans with additional features and capabilities to accommodate your evolving needs.

A Solution That’s Easy to Learn and Use

With a user-friendly interface, templates, pre-built modules, drag and drop editors, and a full HubSpot Academy with countless free courses and certifications all designed to help you. In my opinion, easy is important and it doesn’t get much easier than HubSpot.

Single Source of Truth

As we covered above, SSOT is one of the biggest benefits of using HubSpot. Using HubSpot as an SSOT, allows you to make informed decisions, personalize customer experiences, and improve your sales and marketing efforts with confidence.

HubSpot may not be the choice for a business that’s looking for:

The Cheapest Option

One of the main cons you’re likely to encounter in your research of CRMs is that HubSpot is not known as the cheapest option around. HubSpot is an investment in your business and not everyone is in a position to make that investment. For more on how much HubSpot costs, check out our pricing guide

A Point/Solo Solution

HubSpot is crafted as an all-in-one solution, and it excels in that regard. However, it’s important to note that not all businesses can exclusively rely on a single platform. If your intention is to utilize only a handful of specific features from HubSpot, it may be better to explore alternative solutions.

Or, if you’re just not ready yet. If you’re not yet at the maturity to create sales and marketing processes, you’re likely not a good fit for HubSpot just yet. However, I would encourage you to explore HubSpot’s free resources, like the HubSpot Blog to quickly get up to speed. 

What HubSpot Alternatives Are Out There?

Of course, when making any big purchase decision, it’s important to research all of your alternatives. Here are a few of the big ones out there that often get compared to the HubSpot suite:

Salesforce Platform 

The Salesforce Platform, “helps you connect with your customers in a whole new way. With trusted AI, data, and CRM, your marketing, sales, commerce, service, IT, and data teams are smarter and more productive than ever. “

Adobe Experience Cloud

Described as “A supercharged engine, finely tuned to make customer experiences hum,” Adobe Experience Cloud provides a centralized and connected data foundation.

More Alternatives? Here are our picks for the best CRMs

Get Started with HubSpot for Free

Try HubSpot's Free CRM Software

The best part? You can start your journey with HubSpot for free. HubSpot offers a comprehensive set of features in its free plan, allowing businesses of all sizes to get a taste of the platform’s capabilities. As your business grows, you can easily scale up to more advanced plans that suit your needs.

Why Growth Spurt LOVES HubSpot

HubSpot is not just a platform; it’s a strategic choice for businesses looking to thrive in a digital world. With its integrated hubs and a free entry point, it empowers you to attract, engage, and delight your customers with ease.

The Ultimate Buyer’s Guide to Choosing the Right CRM


Sean McGauley

About the Author

Marketing is more challenging than it’s ever been - but, I’m committed to finding new and creative ways to succeed. By day, I’m a digital marketing enthusiast with a passion for connecting brands with their target audience. I have over a decade of experience in creating and executing successful campaigns with a proven track record. I specialize in Strategy, Copywriting, SEO, and social media marketing - always staying up-to-date with the latest industry trends and technologies. By night, you'll likely find me adventuring with family and friends. I enjoy nature, photography, mountain biking, fly fishing, and trying new foods. I want to connect with other like-minded professionals to learn from and work with.